What are your service levels?

Created by Ken Adamson, Modified on Wed, 10 Aug, 2022 at 1:31 AM by Ken Adamson

24x7 Service Level

Critical Service outages that affect the entire LiveSteam.club service offering (i.e. app.livesteam.club is down, payment services are down.) the LiveSteam staff can be directly notified of failures 24x7 via telephone (951) 305-0151 or email support@livesteam.club.


8x5 Service Level

Low to Medium priority - may affect specific features or services but not all of LiveSteam.club is down.

LiveSteam staff can be directly notified of failures between 8am-5pm Monday-Friday

When we receive an Email notification for low to medium priority during night hours/weekends we will follow up the next business day.


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